If you have Microsoft Exchange accounts in your profile, each Exchange account's default contacts folder will be enabled as an address book and grayed out. In Outlook 2013 and up, the Show folder as an email address book should be checked and grayed out for the default address book. Is the box to Show this folder as an email address book checked? To do this, right-click the Contacts folder, choose Properties then Outlook Address Book. ![]() Make sure the Contact folder is enabled as an email address book. Is the Contacts folder enabled as an Address Book? Which contacts folder is selected in When opening the address book, show this address list first?.Open the Address Book using the Address Book button on the ribbon. ![]() Is the expected address book set as the default address book?
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